Shipping policy
🚚 Shipping & Delivery
We deliver across Canada with reliable shipping and fast local delivery within the GTA.
📍 Where We Ship
We currently ship within Canada only.
🕒 Order Processing
- Orders are processed within 1–2 business days (Monday–Friday)
- You’ll receive an order confirmation email after placing your order
- Once shipped, a tracking link will be sent via email
Please note that during peak periods or promotions, processing times may be slightly extended.
📦 Shipping Rates & Delivery Times
| Region | Shipping Fee | Free Shipping | Estimated Delivery |
|---|---|---|---|
| Ontario | $7.99 | Orders $49+ | 1–4 business days |
| Quebec | $7.99 | Orders $49+ | 1–4 business days |
| Alberta | $9.99 | Orders $49+ | 3–7 business days |
| British Columbia | $9.99 | Orders $49+ | 3–8 business days |
| Saskatchewan | $9.99 | Orders $49+ | 3–7 business days |
| Manitoba | $9.99 | Orders $49+ | 3–7 business days |
| New Brunswick | $11.99 | Orders $49+ | 3–9 business days |
| Nova Scotia | $11.99 | Orders $49+ | 3–9 business days |
| Prince Edward Island | $12.99 | Orders $49+ | 3–9 business days |
| Newfoundland & Labrador | $12.99 | Orders $49+ | 3–9 business days |
| Yukon | $17.99 | Orders $99+ | 3–9 business days |
| Northwest Territories | $17.99 | Orders $99+ | 3–9 business days |
| Nunavut | $17.99 | Orders $99+ | 3–9 business days |
📦 Delivery times are estimates and begin once your order has been shipped.
🏠 GTA Local Delivery
For customers in the Greater Toronto Area:
- Delivery within 24–48 hours
- Available for eligible postal codes only
- Orders are delivered locally to your doorstep
You’ll receive updates once your order is out for delivery.
📬 Tracking Your Order
Once your order has been shipped, you’ll receive a tracking link via email.
Please allow up to 24–48 hours for tracking updates to appear.
🚛 Shipping Carriers
We work with trusted Canadian carriers such as Canada Post, UPS, and local delivery partners depending on your location.
✏️ Order Changes & Cancellations
If you need to make changes to your order, please contact us within 24 hours of placing your order.
Once an order has been processed or shipped, we are unable to make changes or reroute it.
⚠️ Shipping Notes
- Delivery times are estimates and may vary due to weather, carrier delays, or high order volumes
- Please ensure your shipping address is accurate at checkout
- We are not responsible for delays or lost packages due to incorrect address information
- Once a package is marked as delivered, we are not responsible for lost or stolen items
📦 Failed Deliveries & Returns
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
- Unclaimed shipments
Reshipping fees may apply. Original shipping charges (if applicable) are non-refundable.
💬 Need Help?
If you have any questions about your order or delivery, feel free to contact us:
👉 contact@fairelux.com