Returns, Refunds & Exchanges Policy
Your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence.
Return Eligibility
We accept returns under the following conditions:
- Items must be unopened, unused, and sealed
- Products must be in their original packaging
- Return request must be made within 30 days of delivery
Note: For hygiene and safety reasons, opened or used products cannot be returned.
Refunds
- Refunds are issued to the original payment method
- Processing time: 5–7 business days after approval
- Original shipping charges are non-refundable
Return Shipping
- A flat return fee of $8.99 CAD will be deducted from your refund
- Customers are responsible for return shipping unless the item is defective
- We recommend using a tracked shipping method
How to Start a Return
Email Us
Email us at contact@fairelux.com with your order number.
Review & Instructions
Our team will review and provide return instructions.
Ship It Back
Ship the item back securely with tracking.
Refund Processed
Once received and inspected, we will process your refund.
Non-Returnable Items
The following items are final sale:
- Opened or used products
- Clearance or discounted items
- Personal care items (for hygiene reasons)
- Gift cards
Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Email contact@fairelux.com with:
- Order number
- Clear photos of the item
We will offer:
- Replacement (if available), or
- Full refund/store credit
Exchanges
We currently do not offer direct exchanges.
If you need a different product:
- Return the original item (if eligible)
- Place a new order
Order Changes & Cancellations
- Orders can be modified or canceled within 24 hours of purchase
- Once shipped, orders cannot be changed or canceled
Incorrect Shipping Details
Please ensure all details are correct before placing your order.
We are not responsible for:
- Incorrect addresses
- Lost or misdelivered packages due to customer error
Inspection & Return Approval
All returns are inspected upon arrival.
We reserve the right to:
- Reject returns that are opened, used, or tampered
- Charge return shipping if the return is denied
Fraud Protection
To protect our customers and business, we maintain a zero-tolerance policy for fraudulent activity.
We may:
- Cancel or hold suspicious orders
- Request verification
- Restrict future purchases
Need Help?
We're here for you 💛
Email: contact@fairelux.com
Business Hours: Mon–Fri, 9 AM – 5 PM EST