Terms of service

1. OVERVIEW

This website is operated by FaireLux (“we”, “us”, or “our”). Throughout the site, the terms “you” and “your” refer to the user, customer, or visitor.

By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein, such as our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree to these Terms, you may not access the website or use our services.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that enables us to sell our products to you.

2. ELIGIBILITY

By using this website, you represent and warrant that:

  • You are at least the age of majority in your province or territory of residence; and
  • You have the legal capacity to enter into a binding agreement.

You agree not to use our services for any unlawful or unauthorized purpose.

3. USE OF THE WEBSITE

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon our intellectual property rights or those of others
  • Transmit any viruses, malware, or harmful code
  • Attempt to interfere with the security or functionality of the website

We reserve the right to suspend or terminate your access if you breach these Terms.

4. GENERAL CONDITIONS

We reserve the right to:

  • Refuse service to any person at any time for any reason
  • Limit or cancel orders at our sole discretion
  • Modify or discontinue any part of the website or services without notice

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website or services without our prior written consent.

5. PRODUCTS AND SERVICES

Certain products may be available exclusively online and may have limited quantities.

We reserve the right to:

  • Limit sales by person, region, or jurisdiction
  • Limit quantities of any products
  • Discontinue products at any time

All product descriptions and pricing are subject to change without notice.

We make reasonable efforts to display product images accurately; however, we cannot guarantee that your device will display colors or details accurately.

6. ORDERS AND PAYMENT

We reserve the right to refuse or cancel any order at our discretion, including for:

  • Suspected fraud or unauthorized transactions
  • Pricing errors
  • Product availability issues

By placing an order, you:

  • Agree to provide accurate and complete information
  • Authorize us to charge your payment method

You are responsible for maintaining accurate account and billing information.

7. SHIPPING AND DELIVERY

All shipping and delivery terms are governed by our Shipping Policy.

Once an order is marked as delivered:

  • We are not responsible for lost, stolen, or unclaimed packages
  • Responsibility transfers to the customer

8. RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Refund Policy.

By placing an order, you agree to those terms.

9. THIRD-PARTY SERVICES

We may provide access to third-party services (including payment processors, shipping carriers, and analytics providers).

We do not control and are not responsible for:

  • Third-party services
  • Their policies or practices

Use of such services is at your own risk.

10. USER CONTENT

If you submit reviews, feedback, or other content:

  • You grant us a non-exclusive, royalty-free, worldwide license to use such content
  • You represent that your content does not violate any laws or rights

We reserve the right to remove content at our discretion.

11. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

12. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Pricing
  • Shipping

We reserve the right to:

  • Correct such errors
  • Update information
  • Cancel orders if necessary

13. DISCLAIMER OF WARRANTIES

The website and all products and services are provided “as is” and “as available”, without any warranties or conditions of any kind, either express or implied.

We do not guarantee:

  • Continuous or uninterrupted access
  • Error-free functionality
  • Accuracy or reliability of content

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, FaireLux shall not be liable for any:

  • Direct, indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Damages arising from use of the website or products

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FaireLux and its affiliates from any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Your violation of any law or third-party rights

16. TERMINATION

We may terminate or suspend your access to the website at any time, without notice, if you breach these Terms.

All obligations incurred prior to termination shall survive termination.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Canada and the applicable laws of your province or territory.

19. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Your continued use of the website constitutes acceptance of any changes.

20. CONTACT INFORMATION

For questions about these Terms:

👉 Email: Contact@faireluxe.com
👉 Business Name: Fairelux